Refund policy

Last updated: 28 September 2026

We want you to love running in your STRYDE vest. If it isn't right for you, this policy explains how to return it. Nothing in this policy limits your rights under the Australian Consumer Law.

30-day trial

You have 30 days from the day your order is delivered to decide whether to keep it. If the fit isn't right, you can send it back for a full refund of the price you paid, even if you've run in it.

• Return shipping is on us. We cover the cost of posting it back, so returning costs you nothing.
• No reason needed. You don't have to justify the return.
• Send everything back. Please return the vest with any flasks or extras that came with your order, so we can refund the full amount.

How to start a return

Email us at support@runstryde.com with your order number and the email address you ordered with. We'll reply within one business day with everything you need to send it back. Please contact us before posting anything, so we can match your return to your order.

Refunds

Once your return arrives and we've checked it, we'll email you to confirm and refund you to your original payment method. We aim to process refunds within 5 business days of receiving your return. Your bank or card provider may take a few extra days to show the refund.

If you used a discount code, the refund is for the amount you actually paid.

Faulty or damaged items

If your order arrives damaged or faulty, or develops a fault, email us at support@runstryde.com with your order number and a photo of the problem. We'll arrange a free replacement, repair or refund.

Two-year warranty

The STRYDE Pro is covered by a two-year warranty against defects in the seams, zips, buckles and the Dial-Fit dial. If one of these fails through normal use within two years of delivery, contact us and we'll repair or replace the vest at no cost to you, including postage. The warranty doesn't cover normal wear and tear, accidental damage or damage from misuse.

This warranty is in addition to your rights under the Australian Consumer Law.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Contact

For any question about returns, refunds or your warranty, email support@runstryde.com.