Shipping policy

Last updated: 28 September 2026

Where we ship

We currently ship to addresses within Australia. We don't ship internationally yet.

Shipping cost

Express shipping is free on every order Australia-wide. There's no minimum spend.

Processing your order

We pack and send orders as quickly as we can. As soon as your order ships, we'll email you a shipping confirmation with a tracking link.

Delivery times

Delivery times depend on where you are in Australia. Metro areas usually receive orders sooner than regional and remote areas. Your tracking link lets you follow your parcel all the way to your door.

Tracking your order

Use the tracking link in your shipping confirmation email, or visit our Track order page. If you can't find your tracking email, check your spam folder or email us.

Address changes

If you need to change your delivery address, email us as soon as possible. We can update it if your order hasn't been sent yet. Please double-check your address at checkout, because we can't be responsible for orders sent to an incorrect address you entered.

Lost, delayed or damaged parcels

If your parcel hasn't arrived when you expected it, it's damaged when it arrives, or tracking shows it as delivered but you can't find it, email us at support@runstryde.com with your order number. We'll work with the carrier and, if your order is lost or damaged in transit, we'll send a replacement or give you a full refund.

Contact

For any question about shipping, email support@runstryde.com. We reply within one business day.